Maintenance and Service Contracts

Our engineers acting as your hands on site: swapping a drive, power cycling a device, checking a cable, receiving and racking hardware. It saves you sending your own staff to a facility that may be in another country.

Cooling and power systems generally need attention twice a year, with critical items such as UPS batteries checked more often. Technical cleaning is typically annual, more frequently in dusty or high traffic environments. We set the schedule against your risk, not a generic calendar.

Response times are agreed in the contract and depend on the site and criticality, ranging from next business day to same day priority response. We only commit to what we can genuinely deliver at your location.

Yes. We start with an asset inventory and a baseline inspection so we know exactly what we are taking on, then propose a plan and an honest view of anything that needs fixing first.

Yes. Every visit is reported with findings, actions and photographs, and we trend the data over time so you can see problems developing and plan replacements before they fail.